In some situations you may want to move from one VoIP Detective installation to another.  Usually this would be done to take advantage of updates and changes to the underlying operating system.  The overall idea in this migration is that we will backup VoIP Detective, download the backup, then restore to a new VoIP Detective installation.

  1. Ensure that your current (old) installation of VoIP Detective is upgraded to the most recent version.  This can be done by going to Administration -> Update
  2. Download and deploy the new VoIP Detective virtual machine to your hypervisor server.  Using this guide, you can stop at step 5.  Do not configure this new VoIP Detective, you only need to install the appliance and power it on.  We will overwrite the default configuration when we restore your backup.
  3. Old installation - go to Administration -> Configuration and note your license key.
  4. Old installation - go to Administration -> Licensing and click "Uninstall License" (this will free it to install on the new VM
  5. Old installation - go to Administration -> Backups and click "Begin manual backup".  Optional shortcut - You can download last night's backup instead of creating a new one using this guide : Accessing VoIP Detective backups - you will be missing any data from the time the nightly backup is run (midnight) until now, however you could possibly save hours depending on how large your VoIP Detective database is.
  6. Old installation - Once complete, use the download link to download the manual backup
  7. Old installation - Using the CLI, shutdown your old VoIP Detective appliance.
  8. New installation - Either configure a static IP address on VoIP Detective, or note the current DHCP address (static is recommended). Most customers will configure the same IP as the old VM.
  9. Using an SFTP client (my favorite is FileZilla) connect to VoIP Detective using the same credentials that Call Manager would use (username 'voipdetective' password 'voip' unless this has been changed).  We will want to upload our backup into the /restore folder.
  10. New installation - using your web browser go to http:// <voip detective ip> /admin.  You will need to login (username admin, password voip).  Once logged in, go to Administration -> Backups
  11. New installation - go to "Restore a backup"
  12. Your backup should be detected.  Just click on restore this backup.
  13. If the new installation of VoIP Detective will be using a different IP address or DNS name than the old one was using, go to Administration -> Configuration and update this information.
  14. Go to Administration -> Licensing, and click on "Activate License"
  15. If using a DNS address for VoIP Detective, please set the hostname through the CLI.
  16. If the DNS or IP Address of VoIP Detective has changed, you will need to update the "billing server" in CUCM.
  17. Verify that new records are being received and processed by your new VoIP Detective install. This can be done by waiting 5 minutes and going to Administration -> System Status.  There should be files in the /incoming folder.