VoIP Detective

Before you begin 3

• Overview of VoIP Detective
• Data Privacy and Connectivity
• System Requirements

Installation 20

• Installation on VMware ESXi / vSphere
• Installation on VMware Workstation Player
• Installation on Hyper-V
• Installation on Linux KVM
• Installation on Nutanix

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Using VoIP Detective 7

• Admin Dashboard
• Emergency Alerts
• Scheduled Reports Administrator
• User Administration
• Accessing backups

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Using VoIP Detective - CUCM 17

• Call Termination Code Alerts
• Creating a Team (create a manager, and assign extensions)
• CMR (call management records) and how to interpret them
• CUCM Directory
• Display Names

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Using VoIP Detective - Microsoft Teams 1

• Microsoft Teams call reporting - Admin Search

Using VoIP Detective - Webex 3

• Webex call reporting - Admin Search
• Webex call reporting - Endpoint Utilization
• Webex call reporting - Busy Hour

Upgrading 4

• Upgrade from VoIP Detective Free to VoIP Detective Pro
• Migrating to a new VoIP Detective appliance
• Offline upgrades
• Linux OS Updates

Troubleshooting 6

• "Associated Users" in call reports
• Call reports do not show calls answered as part of a hunt group
• Connect failed: Connection Refused
• Error in logs : No route to host
• Licensing issues

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Using VoIP Detective 1

• My Scheduled Reports

Using VoIP Detective - CUCM 7

• Searching for calls in VoIP Detective - CUCM Call Reporting
• Search - All Calls
• Search - Busy Hour
• Search - Client Matter Code (CMC)
• Search - Inbound Calls

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Using VoIP Detective - Microsoft Teams 1

• Searching for calls in VoIP Detective - Microsoft Teams Call Reporting

Using VoIP Detective - Webex 4

• Searching for calls in VoIP Detective - Webex Call Reporting
• Webex Search - All Calls
• Webex Search - Team
• Webex calling - outbound call search