The Outbound Call search will return all calls coming out of a single employee's device(s)


  • Answer Indicator - Whether the call leg was answered after a redirection. Possible values: Yes No Yes-PostRedirection
  • Location - The Webex defined location for this call
  • Release time - the time the call ended
  • Redirect Reason - Call Redirection Reason for the redirecting number. For example:
    • Unconditional: Call Forward Always (CFA) service.
    • NoAnswer: The party was not available to take the call. CF/busy or Voicemail/busy.
    • Deflection: Indication that a call was redirected. Possible causes could be Blind transfer, Auto attendant transfer, Transfer out of a Call center etc.
    • TimeOfDay: Call scheduled period of automated redirection. CF/Selective.
    • UserBusy: DND enabled or user willingly declined the call. CF/busy or Voicemail/busy.
    • FollowMe: Automated redirection to a personal redirecting service which could be Simultaneous Ringing, Sequential Ringing, Office Anywhere, or Remote Office.
    • CallQueue: A call center call to an agent or a user (denotes a member of the call queue).
    • HuntGroup: A hunt-group-based call to an agent or a user (denotes a member of the hunt group).
    • Unavailable: To voicemail, when the user has no app or device.
    • Unrecognized: Unable to determine the reason.
    • Unknown: Call forward by phone with no reason.
    • ExplicitIdxxx: Enterprise voice portal redirection to the user's home voice portal. The “xxx” portion is the digits collected from the caller, identifying the target mailbox (Extension or DN).
  • Redirecting Number - When the call has been redirected one or more times, this field reports the last redirecting number. Identifies who last redirected the call. Only applies to call scenarios such as transfer, call forwarded calls, simultaneous rings, etc.
  • Ring duration - the amount of time the call rang before being answered
  • Username - the Webex defined device user
  • Zero second calls - these are calls that are 0 seconds. In most situations, these are calls that never connected, i.e. you simply take the phone offhook, then hang up again. These would also include misdials and errors.


Outbound calls from a shared line.  You have the option to show the user ID associated with the calling device: