The Admin Dashboard is the first page you see after logging in as an administrator. It provides an at-a-glance view of your VoIP environment’s health, active calls, and key metrics—helping you spot issues or unusual activity the moment you log in.

Below is an example of the fully-featured Admin Dashboard with all supported platforms enabled (Cisco Call Manager (CUCM), CUBE, Webex Calling, and Microsoft Teams):



This centralized overview keeps critical information front and center, so you can monitor and manage your entire voice infrastructure efficiently from a single screen.


Clickable links:

Where you see this symbol, that is a clickable link.  You can use this to drill down on information that you see, typically opening a new page with details.


Using Graphs:


By clicking on items in the legend, you can enable or disable information in the chart.  For example, if we have this CUCM call chart:


Clicking on the word "CUCM call legs" in the legend will remove that item from the chart.  Clicking on the text again will restore it.



Mousing over information.  By hovering over a particular "hour of the day", a tooltip will come up that will provide you with information about that particular hour.  Excellent for getting detailed numbers.





CUCM Dashboard





The admin dashboard is designed to give the administrator summary information about the calls traversing your phone system.

  • Emergency Calls Last 24hr - the number of calls to emergency services in the last 24 hours. Clicking on this number will display calls that have taken place.
  • Total Call Legs Last 24hr - the total number of call legs completed calls in the last 24 hours. 0 second calls are not counted.
  • Error Call Legs Last 24hr - call legs that failed for one reason or another. This includes wrong numbers and other non-critical failures.
  • Call stats over the last 24 hours (graph) - this graph shows the call legs that have occurred over the last 24 hours. Please note that a leg is different than a call. Each endpoint will have a leg, so in most calls, there will be two legs, however in conference calls, there can be 3 or more legs.
  • Failed call legs - this shows specific error codes for your call failures. Useful for tracking down issues.
  • Call legs by Gateway - call legs that have traversed each gateway during that time period. Gateways with 0 calls will not be listed.


Important to note - Most of the statistics on this page refer to "Call Legs".  A single call can be comprised of multiple legs.  For example:

  • Call that never connects will likely be only one call leg
  • Call that connects to another party would likely have two call legs
  • Calls that are conference calls, transfers, forwards, etc would likely have 3 or more legs.




CUBE Dashboard


The CUBE Dashboard will provide information about total call legs, as well as hour by hour breakdown.




Webex Calling Dashboard



The Webex Calling Dashboard will provide total calls over the last 24 hours, as well as the number of Error Calls.

  • Webex Top Callers - The top 10 devices making and receiving calls.
  • Webex Top Errors - The top 10 devices that have generated errors.
  • Webex Top Device Types - VoIP Detective takes a count of each device type and produces a list of the top 10
  • Webex Top Locations - The top 10 locations (as configured in your Webex tenant) that made calls of the last 24 hours.



MS Teams Calling Dashboard


The MS Teams Calling Dashboard provides total calls, as well as hour by hour breakdowns.