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Call Termination Code AlertsOverview When a CUCM call ends, Call Manager tags it with a "call termination code". These codes can indicate success, failure, network issues, or more. VoIP Detective allows you to configure alerts, so that you will be not...
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Creating a Team (create a manager, and assign extensions)VoIP Detective allows your organization to have what we call a "manager". This person can pull reports on any extension the administrator has assigned to them (the numbers that an administrator assigns to the manager makeup w...
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CMR (call management records) and how to interpret themVoIP Detective has the ability to parse CMR data that is provided by Cisco Call Manager. What this means is that CUCM will send a CDR file with details about the call, but in many circumstances, will also send a CMR file with informati...
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CUCM call reporting - Admin SearchThe Admin Search is the most powerful and flexible search in VoIP Detective. It allows administrators and global managers to locate any call record in the CUCM CDR database without restrictions – including completed calls, failed calls,...
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CUCM call reporting - Endpoint UtilizationThe Endpoint Utilization report lists every device configured in Cisco Unified Communications Manager and cross-references each one against VoIP Detective’s call record database to show the date of its most recent call. This makes it si...
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CUCM call reporting - Department SearchThe Department Search provides a combined view of all inbound and outbound calls for every member of a specific department. Departments are imported from Cisco Unified Communications Manager (CUCM) via AXL sync. Results include the call...
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CUCM call reporting - Hunt Group ReportOverview The Hunt Group Report provides visibility into how calls flow through your Cisco Unified Communications Manager (CUCM) hunt pilots. It shows which devices or extensions handled each call, how long callers waited in queue, and ...
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CUCM call reporting - Network QualityThe Network Quality Search helps administrators find calls where network conditions may have caused poor audio quality. Unlike other reports that show CDR data (caller, called, duration), this report queries the CMR (Call Management Rec...
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CUCM call reporting - Top TalkersThe Top Talkers report identifies the extensions or devices making and receiving the most phone calls over a given time period. It answers the question: “Who are our highest-volume callers, and how much time are they spending on the pho...
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CUCM DirectoryThe CUCM Directory is designed to give end users a list of extensions in use by the phone system. This is done by showing the "Display Names" in a read only fashion on an unsecured page of VoIP Detective. The CUCM Directo...