Using VoIP Detective

Admin Dashboard
The admin dashboard is designed to give the administrator summary information about the calls traversing your phone system. Emergency Calls Last 24hr...
Mon, 26 Oct, 2020 at 5:51 PM
Creating a Team (create a manager, and assign extensions)
VoIP Detective allows your organization to have what we call a "manager".  This person can pull reports on any extension the administrator has ass...
Thu, 27 Jan, 2022 at 10:41 PM
CMR (call management records) and how to interpret them
VoIP Detective has the ability to parse CMR data that is provided by Cisco Call Manager.  What this means is that CUCM will send a CDR file with details abo...
Wed, 26 May, 2021 at 11:09 AM
Display Names
Display Names are a way to replace numeric extensions (i.e. 1324) with names, like 1324 - Rick Sanchez, or 1423 - Sales Hunt Group.  These can be configured...
Mon, 26 Oct, 2020 at 6:55 PM
Emergency Alerts
Overview The goal of VoIP Detective's emergency alerts is to have a range of numbers mapped to an email address, so for example, all extension that st...
Wed, 5 Oct, 2022 at 2:57 PM
Search - Admin
The admin search is designed to look trough all call results (inbound, outbound, internal, and even failed calls).  There are no restrictions on wha...
Mon, 3 May, 2021 at 11:29 AM
Search - Gateway Utilization Reports
The Gateway Utilization Report is a great way to get an idea of how many calls are traversing your gateway, conference bridge, or analog device.  Keep in mi...
Tue, 7 Sep, 2021 at 7:43 AM
Search - Network Quality
The Network Quality Search is designed to help you find calls where there were issues in the network that may have caused poor quality. It is important ...
Mon, 24 May, 2021 at 11:04 AM
Scheduled Reports
Users of VoIP Detective PRO have the option to schedule reports to be emailed at pre-determined intervals.  This is managed trough the "Scheduled Repor...
Sun, 20 Sep, 2020 at 11:07 AM
User Administration
When logged in as an administrator, you will have access to the "User Management" section of VoIP Detective.  This will allow you to grant...
Tue, 27 Apr, 2021 at 9:38 AM