VoIP Detective

Overview When a CUCM call ends, Call Manager tags it with a "call termination code".  These codes can indicate success, failure, network issues, ...

VoIP Detective allows your organization to have what we call a "manager".  This person can pull reports on any extension the administrator has ass...

VoIP Detective has the ability to parse CMR data that is provided by Cisco Call Manager.  What this means is that CUCM will send a CDR file with details abo...

The CUCM Directory is designed to give end users a list of extensions in use by the phone system.  This is done by showing the "Display Names" in ...

Display Names are a way to replace numeric extensions (i.e. 1324) with names, like 1324 - Rick Sanchez, or 1423 - Sales Hunt Group.  These can be configured...

VoIP Detective offers what we call Data Privacy, which allows the administrator to have call reports show a portion of the phone number as hidden. Some ...

CUCM offers the ability for end users to flag a call as malicious.  Often this is done by pressing a "Report Caller" softkey on their phone.  You ...

The Admin Search allows an administrator to locate any call or record without restrictions.  This is often the go-to search for administrators - it will sho...

The Bulk Search is designed to accept a CSV file that contains phone number and names (optional) that you upload.  Once uploaded, we search for calls to num...

Overview: The VoIP Detective endpoint utilization search is designed to show the administrator a list of devices configured inside of CUCM.  VoIP Detect...