The Admin Search allows an administrator to locate any call or record without restrictions.  This is often the go-to search for administrators - it will show both calls that complete and calls that fail, and can help with troubleshooting.  You can view call information such as quality scores, gateway used and more.





The admin search is designed to look trough all call results (inbound, outbound, internal, and even failed calls).  There are no restrictions on what the admin can search for, so it's a great troubleshooting tool. If you do not enter a search term, it will search all calls. If you enter any digits, it will search for that string as part of any other - i.e. A search for 911 will return 9911, 12349110, etc


* Keep in mind - With most things in VoIP Detective, you can mouse over an item for a description


Search Criteria Overview:


From (calling) Modifications - these options allow you to filter the search based on who made the call.

  • Include calls from internal extensions - include or exclude calls the same length as your extension (Administration -> Configuration -> Extension Length)
  • Only include calls from internal extensions -only include calls the same length as your extension (Administration -> Configuration -> Extension Length) 

To (called) Modifications  - these options allow you to filter the search based on who received the call. 

  • To internal - include or exclude calls to numbers that are the same length as your extension (Administration -> Configuration -> Extension Length)
  • Search External Mask - the external number mask will also be searched for a match
  • Filter Call Recordings - When calls are recorded, this often sends a copy of the call to a recording server.  This can cause VoIP Detective to report the same call several times (once for the actual calls, then multiple times for the bridged or spanned call to the recording server).  This setting allows you to either show, or filter out these calls to the recording server.
  • Calls To Voicemail - Calls to our internal voicemail system (i.e. an employee checks their voicemail)
  • Zero Second Calls - Calls that are zero seconds long.  These include busy signals, mis-dials, and calls that are never connected.

Display On Results Page:


  • Device : Destination - Include information about the device (phone, fax, etc) that received the call.
  • Device : Origination - Include information about the device (phone, fax, etc) that made the call.
  • Display Name - Replace the extension with the display name (as configured by the administrator)
  • Final Called Party Number - The destination number after all forwards, and transfers have occured.
  • Final Mobile Called Party Number - Specifies the mobile called party if the final called device is a mobile device.  If the final called device is not a mobile device, this field remains empty. This is typically the single number reach / mobile number that answered the call.
  • UserID Called - Shows the UserID associated with the phone that answered the call.  This is useful in determining who answered calls on a shared line or hunt group.
  • UserID Calling  - Shows the UserID associated with the phone that placed the call.  This is useful in determining who made calls on a shared line.



Performing an Admin Search:

All you have to do to perform an admin search is press the "Search" button.  The report will default to all calls that happened today.  Most people put digits in the "extension, mask, or phone number" field, and pick a timeframe.  



Search Results Overview:



  • # - the number of this call, out of the search results returned
  • Caller - the phone number or extension that placed the call
  • Called - the phone number or extension that received the call
  • Date of Call - the date, time, and timezone of the call
  • Duration - total seconds of the call
  • Term Code - this is the system code that CUCM has placed into the CDR.  Hover over this for a description.
  • Originating Device - the device the call first touched. For a telephone this will be the MAC, for other calls this will usually be the gateway that the call is first presented to.
  • Destination Device - the device that the call finally landed on.
  • CMR Details - VoIP Detective stores 30 days of CMR data. If data is present for this call, clicking this link will show technical details about the call that can aid the administrator in troubleshooting.


CMR Data:

If you have enabled CMR data in your CUCM cluster, technical details will be sent to VoIP Detective regarding the call.  These details will give you insight as to the quality of the network and of the call.


It is important to note that Cisco has discontinued use of some metrics, such as MOS.  Older phones (such as the 7900 series) will still report MOS sores, however newer SIP phones will not.  Newer phones will rely on metrics such as SCSR.  You can read more about Cisco's decision to remove MOS here.


Inbound call answered by a 8861 phone:


Hovering over the blue question mark will provide more information:



Inbound hunt group call answered by a 7962 phone.  You can see Here that there are multiple legs (call identifiers), as the call hits the hunt group, then is routed to our 7962 phone.  You'll also notice that MOS scores are reported on this device.