Search - Outbound Calls

The Outbound Call search will return all calls coming out of a single employee's device(s)

• Internal calls - calls from one extension to another
• Local calls - calls to local phone numbers (local numbers are defined by your administrator in the dial plan settings)
• Long distance calls - calls to long distance phone numbers (local numbers are defined by your administrator in the dial plan settings)
• 0 second calls - these are calls that are 0 seconds. In most situations, these are calls that never connected, i.e. you simply take the phone offhook, then hang up again. These would also include misdials and errors.
• Calls to voicemail - calls that this extension makes to voicemail (i.e. checking their voice messages)
• Display Name - VoIP Detective PRO users have the option of displaying the end user assigned to an extension.
• UserID Calling - The CUCM End User ID that is associated with the calling device.  This allows you to see which device / user made an outbound call from a shared line.