Using VoIP Detective

Guides and tutorials geared for end users of VoIP Detective

Search - All Calls
The "All Calls" search is designed to provide a list of calls to and from a single extension.  It will show the called number, calling number, tim...
Wed, 28 Oct, 2020 at 9:03 AM
Search - Busy Hour
The Busy Hour Search is designed to show the hourly call volume for a specific phone number, both inbound and outbound calls, as well as the time spend talk...
Sat, 16 Jan, 2021 at 6:06 PM
Search - Client Matter Code (CMC)
A Client Matter Code, or CMC is a method of correlating phone calls to a specific client, project, or other grouping.  A classic example would be a company ...
Sun, 28 Mar, 2021 at 12:54 PM
Search - Inbound Calls
The "inbound call report" is designed to give you information pertaining to inbound calls, such as the caller, the time the call was placed, the t...
Tue, 10 Nov, 2020 at 8:32 AM
Search - Outbound Calls
The Outbound Call search will return all calls coming out of a single employee's device(s) Internal calls - calls from one extension to another Lo...
Mon, 26 Oct, 2020 at 5:42 PM
Search - Team
The "Team Search" is an excellent way to show the calls made and received by your team, department or group.  You'll see a summary of the cal...
Mon, 22 Aug, 2022 at 2:37 PM
Search - Total Calls
The total call search is designed to give you a very high level overview of your system.  Calls are broken into: Total calls - These are all calls that ha...
Mon, 9 Nov, 2020 at 8:02 PM
My Scheduled Reports
Users of VoIP Detective PRO have the option to schedule reports to be emailed at pre-determined intervals.  This is managed trough the "Scheduled Repor...
Wed, 28 Oct, 2020 at 8:53 PM