CUCM offers the ability for end users to flag a call as malicious.  Often this is done by pressing a "Report Caller" softkey on their phone.  You can read more on the CUCM implementation of this feature here:  Malicious Call Identification

VoIP Detective PRO supports this feature, should you have Malicious Call Identification enabled on your cluster.  Once enabled in VoIP Detective, the following will happen when a malicious call is flagged:

  • The administrator will receive an email alert with the malicious call information.
  • An entry will be made in the emergency call log.

Configuring Malicious call alerts

Go to Administration -> Configuration

Set the "Malicious Call Alert" to Enabled

Once enabled, you can test by marking a call as malicious.  An email should be sent to the administrator, and added to the logs.