CUCM offers the ability for end users to flag a call as malicious. Often this is done by pressing a "Report Caller" softkey on their phone. You can read more on the CUCM implementation of this feature here: Malicious Call Identification
VoIP Detective PRO supports this feature, should you have Malicious Call Identification enabled on your cluster. Once enabled in VoIP Detective, the following will happen when a malicious call is flagged:
- The administrator will receive an email alert with the malicious call information.
- An entry will be made in the emergency call log.
Configuring Malicious call alerts
Go to Administration -> Configuration
Set the "Malicious Call Alert" to Enabled
Once enabled, you can test by marking a call as malicious. An email should be sent to the administrator, and added to the logs.