The Admin Search allows an administrator to locate any call or record without restrictions. This is often the go-to search for administrators - it will show both calls that complete and calls that fail, and can help with troubleshooting. You can view call information such as quality scores, gateway used and more.
The admin search is designed to look trough all call results (inbound, outbound, internal, and even failed calls). There are no restrictions on what the admin can search for, so it's a great troubleshooting tool. If you do not enter a search term, it will search all calls. If you enter any digits, it will search for that string as part of any other - i.e. A search for 911 will return 9911, 12349110, etc
* Keep in mind - With most things in VoIP Detective, you can mouse over an item for a description
Performing an Admin Search:
All you have to do to perform an admin search is press the "Search" button. The report will default to all calls that happened today. Most people put digits in the "extension, mask, or phone number" field, and pick a timeframe.
Search Results Overview:
- # - the number of this call, out of the search results returned
- User - the caller's name, as configured in Webex
- Calling number - the phone number or extension that placed the call (if one exists)
- Called number - the phone number or extension that received the call (if one exists)
- Time of Call - the date, time of the call
- Duration - total time of the call
- Call outcome - success or failure of the call, as defined by Webex calling
- Ring duration - how many seconds the call rang for before being answered
- Redirect reason - the Webex reason code that the call was redirected
- Redirecting number - the phone number that the call was redirected to.