Using VoIP Detective - Webex (5)

Using VoIP Detective to track calls on your Webex instance

Webex call reporting - Admin Search

The Admin Search lets an administrator locate any call or record across your entire Webex tenant, with no restrictions. It’s the go-to search for administrators because it returns both completed and failed calls — making it the best too...
Webex call reporting - Endpoint Utilization

Overview: The VoIP Detective endpoint utilization search is designed to show the administrator a list of devices configured inside of Webex Calling. VoIP Detective will then search through it's own call record database and show...
Webex call reporting - Busy Hour

Overview: The Busy Hour Report analyzes inbound and outbound calls for a specific phone number and extension, displaying call volume in one-hour increments. This report helps you: Identify peak call times throughout the day Spot ...
Webex call reporting - Webex Wallboard

Overview The Webex Call Queue Wallboard provides a real-time display of your Webex Calling call queue performance. Designed to be displayed on a monitor or TV in your office, it gives supervisors and team leads instant visibility into ...
Webex call reporting - Call Error Alerts

Overview When a Webex Calling call ends, Cisco tags the call record with a "call outcome" (Success, Failure, or Refusal) and a more specific "outcome reason" such as UserBusy, NoRouteToDestination, or AdminCallBlock...