VoIP Detective aims to make it easy to search for calls across your Webex calling plan. To this end, we have placed all available reports on the "Track Calls" page. By clicking on the "Track calls" link in the header of your VoIP Detective installation, you be shown all reports available in VoIP Detective.
Admin Search
administrator only
Detailed information : Webex call reporting - Admin Search
This search will allow you to view any call across your organization, including calls that fail.
All Calls (Inbound and Outbound)
all users (however users and managers have limited access).
Shows calls into and out of an extension. Ideal for reporting on calls to and from a single user / extension.
Inbound Calls
all users (however users and managers have limited access).
Inbound calls to an extension, hunt pilot, jtapi trigger, or shared line. This report is excellent for telling how many calls came into a number - this could be a single user's extension, or a hunt group of 20 people. When reporting on a hunt group or shared line, this report will show which member of the group answered the call (based on the device owner).
This report can also show all users associated with a call - if a call comes into a group, and is transferred to another person, all members of the call will be listed.
Outbound Calls
all users (however users and managers have limited access).
Outgoing calls from a user, extension, or device.
Selecting a time and date for your search
Each VoIP Detective search uses the same "datepicker" for you to select the time of your search.
The easiest method is to pick a "Pre Defined Date" from the dropdown. The options will allow you to quickly choose a relative date range from Today (midnight until now) all the way to the last 90 days.
Should you need to get more exact with your timeframes, click on the calendar icon next to start date and end date. This will open a dialog where you can choose exactly what you'd like. The calendar on the left allows you to pick a date, while the hour and minute arrows on the right allows you to select a time.
Once you have chosen a date and time, you can press the search button.