The "All Calls" search is designed to provide a list of calls to and from a single extension. It will show the called number, calling number, time and duration of the call.
Display On Results Page :
- Display Name - VoIP Detective PRO users have the option to show the end user associated with that extension.
- Final Called Party Number - the number or extension that the call ended with.
- UserID Called- this will show the User ID of the person who ultimately answered the call. Useful for determining who answered a call to a hunt group, or if the extension was forwarded.
- UserID Calling - this will show the User ID of the person who originated the call.
Search Modifications :
- Calls To Voicemail - include calls where the user called voicemail (i.e. checking their messages).
- Internal Calls - include calls from one extension to another.
- Zero Second Inbound Calls - these are calls that are 0 seconds. In most situations, these are calls that never connected. For example, a caller hangs up while the phone is ringing.
- Zero Second Outbound Calls - these are calls that are 0 seconds. In most situations, these are calls that never connected, i.e. you simply take the phone offhook, then hang up again. These would also include misdials and errors.
Below you can see the output of this search.
If you scroll to the bottom of the page, you'll see options to export this report to PDF, XLSX, or CSV
