Using VoIP Detective - CUCM (23)

How to use VoIP Detective to report on calls on your Call Manager system

Restarting CDR services on CUCM

It is not abnormal to see one or more CUCM nodes stop sending CDR and CMR files from CUCM to VoIP Detective. The best way to isolate this when you see call records successfully produced for phones registered to some of your CUCM nodes,...
Troubleshooting : Call reports do not show calls answered as part of a hunt group

Take this scenario : Tom is part of the Sales hunt group, and spends his day answering calls coming into the main sales number (hunt pilot). He also takes two personal calls. At the end of the day a manager pulls a report for Tom, but...
Troubleshooting : "Associated Users" in call reports

Several VoIP Detective reports, including the inbound call report, and the admin report will show the user which answered a call to a shared line or hunt group. This is labeled as "Associated User" This is done by associating...