Using VoIP Detective
The admin dashboard is the default landing page when an administrator logs into VoIP Detective. It is designed to give you a quick overview of system heal...
Wed, 18 Oct, 2023 at 2:09 PM
VoIP Detective allows your organization to have what we call a "manager". This person can pull reports on any extension the administrator has ass...
Thu, 27 Jan, 2022 at 10:41 PM
VoIP Detective has the ability to parse CMR data that is provided by Cisco Call Manager. What this means is that CUCM will send a CDR file with details abo...
Wed, 26 May, 2021 at 11:09 AM
Display Names are a way to replace numeric extensions (i.e. 1324) with names, like 1324 - Rick Sanchez, or 1423 - Sales Hunt Group. These can be configured...
Mon, 26 Oct, 2020 at 6:55 PM
VoIP Detective offers what we call Data Privacy, which allows the administrator to have call reports show a portion of the phone number as hidden. Some ...
Thu, 22 Aug, 2024 at 9:26 AM
Overview The goal of VoIP Detective's emergency alerts is to have a range of numbers mapped to an email address, so for example, all extension that sta...
Wed, 5 Jul, 2023 at 9:28 AM
CUCM offers the ability for end users to flag a call as malicious. Often this is done by pressing a "Report Caller" softkey on their phone. You ...
Tue, 3 Jan, 2023 at 10:17 AM
The Admin Search allows an administrator to locate any call or record without restrictions. This is often the go-to search for administrators - it will sho...
Wed, 18 Oct, 2023 at 2:02 PM
Overview: The VoIP Detective endpoint utilization search is designed to show the administrator a list of devices configured inside of CUCM. VoIP Detect...
Mon, 11 Mar, 2024 at 1:43 PM
The Gateway Utilization Report is a great way to get an idea of how many calls are traversing your gateway, conference bridge, or analog device. Keep in mi...
Tue, 7 Sep, 2021 at 7:43 AM