Using VoIP Detective - CUCM (23)

Display Names are a way to replace numeric extensions (i.e. 1324) with names, like 1324 - Rick Sanchez, or 1423 - Sales Hunt Group.  These can be configured by the Administrator, or they can be pulled from CUCM (VoIP Detective PRO only)...

VoIP Detective offers what we call Data Privacy, which allows the administrator to have call reports show a portion of the phone number as hidden. Some countries and businesses have regulations on what data may or may not be shown t...

CUCM offers the ability for end users to flag a call as malicious.  Often this is done by pressing a "Report Caller" softkey on their phone.  You can read more on the CUCM implementation of this feature here:  Malicious Call I...

The Bulk Search is designed to accept a CSV file that contains phone number and names (optional) that you upload.  Once uploaded, we search for calls to numbers on this list.  This report allows you to upload and search for calls concer...

A Client Matter Code, or CMC is a method of correlating phone calls to a specific client, project, or other grouping.  A classic example would be a company (for example a law firm) who needs to track phone calls and time against a parti...

The Gateway Utilization Report is a great way to get an idea of how many calls are traversing your gateway, conference bridge, or analog device.  Keep in mind though VoIP Detective only has access to what's available in the CDRs pro...

The Range Summary report is designed to give a high level view of calls into and out of a group of phones.  If you have several locations, or groups of phones, all beginning with the same digits, you will be able to show calls into and ...

The total call search is designed to give you a very high level overview of your system.  Calls are broken into: Total calls - These are all calls that have a duration greater than 0 seconds. International calls - Calls that begin wi...

Manually importing a single CDR file If you have a single CDR file, such as one produced when exporting from CUCM using CAR, this can be imported directly to VoIP Detective.  Starting with VoIP Detective version 1.625, files can be imp...

Cisco Unified Communications Manager (CUCM) provides the ability to manually export calls using what they call CAR (CDR Analysis and Reporting).  You can use this system to pull calls out of CUCM and push them into VoIP Detective.  Here...