VoIP Detective

The Gateway Utilization Report is a great way to get an idea of how many calls are traversing your gateway, conference bridge, or analog device.  Keep in mi...

The Network Quality Search is designed to help you find calls where there were issues in the network that may have caused poor quality. It is important ...

The Range Summary report is designed to give a high level view of calls into and out of a group of phones.  If you have several locations, or groups of phon...

The total call search is designed to give you a very high level overview of your system.  Calls are broken into: Total calls - These are all calls that ha...

Manually importing a single CDR file If you have a single CDR file, such as one produced when exporting from CUCM using CAR, this can be imported directly ...

Cisco Unified Communications Manager (CUCM) provides the ability to manually export calls using what they call CAR (CDR Analysis and Reporting).  You can us...

It is not abnormal to see one or more CUCM nodes stop sending CDR and CMR files from CUCM to VoIP Detective.  The best way to isolate this when you see call...