Microsoft Teams call reporting - Admin Search

The Admin Search is designed for administrators who need unrestricted access to all Microsoft Teams call records. Unlike standard user searches, it returns every call type — inbound, outbound, internal, external, PSTN, and failed calls — making it an essential tool for both day-to-day reporting and troubleshooting.

You can access the Admin Search from the Microsoft Teams Calls page. It is available to users in the Administrator or MS Teams Admin groups.

Tip: You can hover over most items in VoIP Detective for a description tooltip.

Search Form

All fields on the search form are optional. If you submit the form without entering a search term, it will return all calls within the selected date range.

Search Field and Match Type

The search field accepts names, phone numbers, or Microsoft Teams user IDs. A dropdown to the left of the search field controls how your search term is matched:

Contains — matches any record where the search term appears anywhere in the field (e.g., searching for “911” will also return results like “9911” or “12349110”)
Begins With — matches records where the field starts with your search term
Ends With — matches records where the field ends with your search term
Is Exactly — matches only records where the field is an exact match (this is the default)

Search Direction

The Search Direction filter controls which party is searched:

Caller or Callee — searches both sides of the call (default)
Caller Only — limits results to calls where the search term matches the caller
Callee Only — limits results to calls where the search term matches the callee

Date Range

Use the Start Date and End Date pickers to define the time range for your search. If no dates are specified, the search defaults to today (midnight to now). Dates are interpreted using your configured timezone.

Note: VoIP Detective Free limits searches to the last 7 days.

Duration Filters

You can filter results by call duration (in seconds):

Duration Greater Than — only returns calls longer than the specified number of seconds
Duration Less Than — only returns calls shorter than the specified number of seconds

These can be combined. For example, setting “greater than 60” and “less than 300” returns calls between one and five minutes.

Results Per Page

Choose how many results to display per page: 25, 50, 100, 250, or 500.

Display Options

The left side of the search form contains checkboxes that control which columns appear in your search results. This lets you customize the results table to show only the data you care about.

Result Columns

Option	Description	Default
Call ID	The unique identifier assigned by Microsoft Teams to the call	On
Callee	The display name (or PSTN number if no display name exists) of the person receiving the call	On
Caller	The display name (or PSTN number if no display name exists) of the person making the call	On
Organizer ID	The Microsoft Teams user ID of the call organizer	Off
Organizer Name	The display name of the call organizer in Microsoft Teams	Off
Organizer PSTN Number	The PSTN phone number of the call organizer	Off
Billing Source	Shows whether a PSTN call was routed through Microsoft Calling Plan or Direct Routing	On
Release Time	The timestamp when the call ended	Off
Type	The call type — peerToPeer (one-to-one call) or groupCall (three or more parties)	On

The following columns always appear and cannot be toggled off: row number (#), time of call, duration, and status.

Status Badges

The Status column displays badges indicating special call attributes:

External — the call involved a participant outside your organization
PSTN — the call was placed to or received from the public telephone network
Voicemail — the call was sent to voicemail

You can control which of these badge indicators are shown using the checkboxes: Show External Indicator, Show PSTN Indicator, and Show Voicemail Indicator.

Call Type Filters

These checkboxes filter which types of calls are included in your results:

Filter	Description	Default
Include Internal Calls	Calls between users within your organization	On
Include External Calls	Calls involving participants outside your organization	On
Include PSTN Calls	Calls to or from the public telephone network	On
Include System Devices	Include system-generated endpoints in participant lists	On
Include Voicemail Calls	Include calls that went to voicemail	On

Quality Highlighting

Poor quality calls are highlighted automatically. Calls with poor network metrics are highlighted in red, while calls with fair quality are highlighted in yellow. This is controlled by the “Highlight Poor Quality” setting, which is enabled by default.

PSTN Calling Plan Data

If PSTN Calling Plan import is enabled in your VoIP Detective configuration, additional columns and filters become available:

Option	Description	Default
PSTN Phone Numbers	Displays the caller and callee PSTN phone numbers	On
PSTN Destination	Shows the destination country or region of the PSTN call	Off
PSTN Charges	Displays the call charge and connection charge	Off
Show Only Calls with PSTN Data	Filters results to only show calls that have associated PSTN billing records	Off

Direct Routing Data

If Direct Routing import is enabled in your VoIP Detective configuration, additional columns and filters become available:

Option	Description	Default
DR SBC	Shows the Session Border Controller (trunk FQDN) used for the call	On
DR Phone Numbers	Displays the caller and callee phone numbers from Direct Routing records	On
Show Only Calls with DR Data	Filters results to only show calls that have associated Direct Routing records	Off

Search Results

Results Overview

After running a search, a breadcrumb bar at the top displays your search parameters: the search type, date range, number of matching calls, and current page number.

If the search returns more than 2,000,000 records, a warning will appear indicating that the result limit has been reached and some records may not be displayed.

Call Volume Chart

When results span more than one data point, a collapsible chart appears at the top of the results page. This chart displays three data series:

Total Calls — plotted on the left axis, showing call volume over time
Error Calls — plotted on the left axis, showing calls with failure reasons
Total Duration (minutes) — plotted on the right axis, showing aggregate call duration

The chart automatically switches between daily and hourly intervals depending on the date range — if the search spans one day or less, hourly intervals are used.

Below the chart, summary statistics are displayed: total calls, error calls, average duration, PSTN call count, total PSTN charges (if applicable), external call count, and voicemail call count.

Tip: Click on items in the chart legend to show or hide individual data series.

Expandable Call Details

Each row in the results table has a details button (chevron icon) on the right side. Clicking it expands a panel with tabbed sections containing detailed information about that call.

Metrics Tab

Displays network quality metrics for the call:

Average Jitter / Maximum Jitter
Average Packet Loss Rate / Maximum Packet Loss Rate
Average Round Trip Time / Maximum Round Trip Time

Participants Tab

Shows every endpoint associated with the call, including:

Display Name
Phone ID
Role (Caller, Callee, or System Device)
Device Name
Product Family

System devices can be hidden using the “Include System Devices” checkbox on the search form.

Media Streams Tab

Lists every media stream within the call. Each stream shows:

Stream ID
Start Time / End Time
Direction (caller-to-callee or callee-to-caller)
Media Type (audio or video)
Jitter (average / max)
Packet Loss (average / max)
Round Trip Time (average / max)
Audio Codec

Every leg or portion of a call is placed into its own media stream. This means that actions like placing a call on hold and then resuming will create several different media streams.

Hold Periods Tab

Available only for peer-to-peer calls. This tab displays:

A list of hold events with their start times and durations
A total hold time summary
A visual timeline chart showing talk segments (green) and hold periods (orange) across the life of the call

MCP Details Tab

Appears when a call has associated PSTN Calling Plan data. Displays detailed billing and routing information:

Field	Description
Caller Number	The PSTN phone number of the calling party
Callee Number(s)	The PSTN phone number(s) of the receiving party
Call Type	The type of PSTN call
Destination	The destination country or region, with destination context if available
Usage Country	The country code where the call was placed
Charge	The cost of the call
Connection Charge	Any additional connection fees
Currency	The currency used for billing
Operator	The PSTN operator that handled the call
License Capability	The Teams license type used for the call

If a call has multiple PSTN legs, they are displayed in a sub-table with per-leg details including callee number, destination, duration, and charge.

Direct Routing Details Tab

Appears when a call has associated Direct Routing data. Displays technical routing and SBC information:

Field	Description
Caller Number	The phone number of the calling party
Callee Number(s)	The phone number(s) of the receiving party
Call Type	The type of Direct Routing call
Duration	Total call duration
User Country	The country code of the user
SBC (Trunk FQDN)	The Session Border Controller that handled the call
Media Bypass	Whether media bypass was enabled for the call
Call Status	Whether the call was successful or failed
Final SIP Code	The SIP response code and phrase
Media Path Location	The location where the media was processed
Signaling Location	The location where call signaling was processed

If a call has multiple Direct Routing legs, they are displayed in a sub-table with per-leg details including callee number, SBC, duration, SIP code, and status.

Exporting Results

An export button appears at both the top and bottom of the search results. You can download the results as a CSV, PDF, or XLSX file.

The export respects whatever display columns you selected on the search form, so your exported file will match what you see on screen.

Note: Participants and Media Streams are not included in the export. These can only be viewed through the web interface.

Tailored Reports

You can save your current search parameters (including column selections and filters) as a Tailored Report for repeated use. This is useful for recurring reporting needs where you want the same column layout and filter configuration each time.