The network quality search is a component of VoIP Detective that helps identify calls across your organization that meet certain call quality standards that you set. The goal is to allow an administration to quickly identify MS Teams calls that resulted in a poor experience due to Jitter, Packet Loss, and Routed Trip Time (latency).
On the left, you will see several options that allow you to show or hide information on the results page.
Display on Results Page options:
- Call ID - the call identifier assigned by Microsoft Teams to the call
- Callee - the display name (or if that is blank, the PSTN number) reported by Microsoft teams as the callee (person receiving the call)
- Caller - the display name (or if that is blank, the PSTN number) reported by Microsoft teams as the caller (person making the call)
- Organizer ID - the Microsoft Teams ID of the call organizer.
- Organizer Name - the Microsoft Teams name of the call organizer
- Organizer PSTN Number - the Microsoft Teams PSTN number of the call organizer
- Release Time - the time the call ended
- Type - peerToPeer (one party calling another), or groupCall (more than two parties).
Search Critera:
- Dsplay Name or PSTN Number : (optional) - here you can restrict these calls to a certain individual, device, or portion of a phone number. You can leave this blank to report on all calls
- Jitter : (optional) - search for jitter greater than a value you enter. Use the up arrow to step up the values slowly.
- Packet Loss : (optional) - search for packet loss greater than a value you enter. Use the up arrow to step up the values slowly.
- Round Trip Time : (optional) - search for round trip time greater than a value you enter. Use the up arrow to step up the values slowly.