The Admin Search allows an administrator to locate any call or record without restrictions.  This is often the go-to search for administrators - it will show both calls that complete and calls that fail, and can help with troubleshooting.  You can view call information such as quality scores, gateway used and more.




The admin search is designed to look trough all call results (inbound, outbound, internal, and even failed calls).  There are no restrictions on what the admin can search for, so it's a great troubleshooting tool. If you do not enter a search term, it will search all calls. If you enter any digits, it will search for that string as part of any other - i.e. A search for 911 will return 9911, 12349110, etc


* Keep in mind - With most things in VoIP Detective, you can mouse over an item for a description



Display on Results Page options:

  • Call ID - the call identifier assigned by Microsoft Teams to the call
  • Callee - the display name (or if that is blank, the PSTN number) reported by Microsoft teams as the callee (person receiving the call)
  • Caller - the display name (or if that is blank, the PSTN number) reported by Microsoft teams as the caller (person making the call)
  • Media Streams - Every media stream associated with a specific call.  Every leg, or portion of a call placed into it's own media stream.  This means that placing a call on hold, then resuming will create several different media streams.  
  • Metrics - Average Jitter, Max Jitter, Average Packet Loss, Max Packet Loss, Average Round Trip Time, Max Round Trip Time
  • Organizer ID - the Microsoft Teams ID of the call organizer.
  • Organizer Name - the Microsoft Teams name of the call organizer 
  • Organizer PSTN Number - the Microsoft Teams PSTN number of the call organizer 
  • Participants - Every endpoint associated with this call. 
  • Release Time - the time the call ended
  • Type - peerToPeer (one party calling another), or groupCall (more than two parties).


 

Search Results Overview with the default settings:



Search results with Participants




Search results with Media Streams:



Exporting results:

By clicking on the export button at the bottom of the search page, you can download this report as a CSV, PDF, or XLSX file.


Please note - Participants and Media Streams are not part of the export.  You can only view those through the web interface.