VoIP Detective aims to make it easy to search for calls in your phone system. To this end, we have placed all available reports on the "Track Calls" page. By clicking on the "Track calls" link in the header of your VoIP Detective installation, you be shown all reports available in VoIP Detective.
Admin Search
administrator only
This search will allow you to view any call across your organization, including calls that fail.
All Calls (Inbound and Outbound)
all users (however users and managers have limited access).
Shows calls into and out of an extension. Ideal for reporting on calls to and from a single user / extension.
Busy Hour Search
administrator only
Busy Hour Search will look for calls related to a single number or extension, and summarize those calls into one hour increments. Ideal for finding what hours of the day receive the most calls - useful for staffing.
Client Matter Code Search
administrator only
Search for calls associated with a specific CMC (Client Matter Code). If you dial a code that allows you to correlate calls with a specific account, this report can locate all calls associated with the code.
CUBE Analytics
administrator only
VoIP Detective PRO users have the ability to send call records directly from CUBE to VoIP Detective. This report will show all calls through CUBE, including ones that never make it to Call Manager. Excellent for troubleshooting call issues.
Endpoint Utilization
administrator only
Endpoint Utilization will compare a list of all devices configured in CUCM with your existing VoIP Detective call data and show the date of the most recent call for each device. With this report you can quickly see devices (phones, jabber, analog ports, etc) that are not frequently used.
Gateway Utilization Search
administrator only
Show peak concurrent calls across your gateways. Includes conference bridges, CTI ports, gateways, voicemail ports, etc
Inbound Calls
all users (however users and managers have limited access).
Inbound calls to an extension, hunt pilot, jtapi trigger, or shared line. This report is excellent for telling how many calls came into a number - this could be a single user's extension, or a hunt group of 20 people. When reporting on a hunt group or shared line, this report will show which member of the group answered the call (based on the device owner).
This report can also show all users associated with a call - if a call comes into a group, and is transferred to another person, all members of the call will be listed.
Network Quality Search
administrator only
This search is designed to look for network or quality issues that would lead to poor audio. Search by jitter, latency or packet loss.
Outbound Calls
all users (however users and managers have limited access).
Outgoing calls from a user, extension, or device.
Range Summary
administrator only
Search for all calls (either into or out of) a range of numbers, and have a summary of the results returned. For example, if all extensions in Site A start with "22", and are 5 digits long, we could get a summary of all users at Site A by searching for 22XXX.
Team Search
administrator and managers
VoIP Detective administrators can create managers, and assign them a team (a group of extensions). Once that is in place, a manager can pull reports on their team, showing inbound calls, outbound calls, missed calls, time on the phone and more.
Total System Usage
administrator only
A summary of the number of calls and minutes talked.