VoIP Detective aims to make it easy to search for calls in your phone system. To this end, we have placed all available reports on the "CUCM Calls" page. By clicking on the "CUCM Calls" link in the header of your VoIP Detective installation, you be shown all reports available in VoIP Detective.
Below is a brief description of each report, and a link to more information.
Admin Search
overview : This search will allow you to view any call across your organization, including calls that fail. This is the most robust report for CUCM, and an excellent starting point for administrators.
permissions : administrator only
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More details about this report →
All Calls (Inbound and Outbound)
overview : Shows calls into and out of an extension. Ideal for reporting on calls to and from a single user / extension.
permissions : all users (however users and managers have limited access).
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More details about this report →
Busy Hour Search
overview : Busy Hour Search will look for calls related to a single number or extension, and summarize those calls into one hour increments. Ideal for finding what hours of the day receive the most calls - useful for staffing.
permissions : administrator only
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More details about this report →
Client Matter Code Search
overview : Search for calls associated with a specific CMC (Client Matter Code). If you dial a code that allows you to correlate calls with a specific account, this report can locate all calls associated with the code.
permissions : administrator only
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More details about this report →
CUBE Analytics
overview : VoIP Detective PRO users have the ability to send call records directly from CUBE (Cisco Unified Border Element) to VoIP Detective. This report will show all calls through CUBE, including ones that never make it to Call Manager. Excellent for troubleshooting call issues.
permissions : administrator only
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More details about this report →
Endpoint Utilization
overview : Endpoint Utilization will compare a list of all devices configured in CUCM with your existing VoIP Detective call data and show the date of the most recent call for each device. With this report you can quickly see devices (phones, jabber, analog ports, etc) that are not frequently used.
permissions : administrator only
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More details about this report →
Gateway Utilization Search
Show peak concurrent calls across your gateways. Includes conference bridges, CTI ports, gateways, voicemail ports, etc
permissions : administrator only
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More details about this report →
Inbound Calls
overview : Inbound calls to an extension, hunt pilot, jtapi trigger, or shared line. This report is excellent for telling how many calls came into a number - this could be a single user's extension, or a hunt group of 20 people. When reporting on a hunt group or shared line, this report will show which member of the group answered the call (based on the device owner).
This report can also show all users associated with a call - if a call comes into a group, and is transferred to another person, all members of the call will be listed.
permissions : all users (however users and managers have limited access).
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More details about this report →
Network Quality Search
overview : This search is designed to look for network or quality issues that would lead to poor audio. Search by jitter, latency or packet loss.
permissions : administrator only
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More details about this report →
Outbound Calls
Outgoing calls from a user, extension, or device.
permissions : all users (however users and managers have limited access).
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More details about this report →
Range Summary
overview : Search for all calls (either into or out of) a range of numbers, and have a summary of the results returned. For example, if all extensions in Site A start with "22", and are 5 digits long, we could get a summary of all users at Site A by searching for 22XXX.
permissions : administrator only
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More details about this report →
Team Search
overview : VoIP Detective administrators can create managers, and assign them a team (a group of extensions). Once that is in place, a manager can pull reports on their team, showing inbound calls, outbound calls, missed calls, time on the phone and more.
permissions : administrator and managers
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More details about this report →
Total System Usage
A summary of the number of calls and minutes talked.
permissions : administrator only
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More details about this report →
Selecting a time and date for your search
Each VoIP Detective search uses the same "datepicker" for you to select the time of your search.
The easiest method is to pick a "Pre Defined Date" from the dropdown. The options will allow you to quickly choose a relative date range from Today (midnight until now) all the way to the last 90 days.
Should you need to get more exact with your timeframes, click on the calendar icon next to start date and end date. This will open a dialog where you can choose exactly what you'd like. The calendar on the left allows you to pick a date, while the hour and minute arrows on the right allows you to select a time.
Once you have chosen a date and time, you can press the search button.
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