VoIP Detective

VoIP Detective has the ability to pull data from Call Manager (CUCM) and populate it in your VoIP Detective reports.  This feature allows us to replace exte...

Many sections of VoIP Detective offer the ability to break calls out into classifications such as internal, inbound, outbound, local, long distance, and int...

By default, VoIP Detective backs itself up nightly, sorting the backup locally (on the same disk, inside the VoIP Detective virtual machine.  While this wor...

VoIP Detective offers what is called a wallboard. Users of Cisco's UCCX (Unified Contact Center Express) are able to display real-time statistics about ...

The CUBE (Cisco Unified Border Element)  usually sits at the edge of your organization, being the first device that calls hit when they come in, and the las...

VoIP Detective offers call reporting for three different platforms - CUCM / Call Manager reporting, CUBE reporting, and Webex reporting.  This guide will di...