VoIP Detective offers call reporting for three different platforms - CUCM / Call Manager reporting, CUBE reporting, and Webex reporting.  This guide will discuss configuring Webex call reporting.  


VoIP Detective's Webex call reporting will allow you to keep unlimited call reports, and search for trends, errors, employee performance and more.  It's easy to get started with VoIP Detetive call reporting today!




Adding the VoIP Detective call reporting Service App to your Webex account

  1. Log in to your organization's Control Hub (https://admin.webex.com).
  2. Go to Management > Apps > Service Apps. 
  3. Find the Service App you created (VoIP Detective call reporting) and click on its name.  This should open a new panel with information about the Service App
  4. Slide the "Authorize" toggle to on and press "Save" at the bottom of the screen
  5. Next, we'll need to locate our Webex "Organization ID".  On the left side of the screen, click on "account".  You should now see your Org ID.  Please copy this and retain it (we'll need to add it to VoIP Detective)
  6. Next, reach out to support by creating a ticket (link at the top of this page).  We will assist you with token configuration.  After creating your support ticket, continue on with the process below.




Configuring VoIP Detective to connect to Webex


New installation of VoIP Detective.

These directions will help walk you through installing VoIP Detective for the first time.  If you have an existing VoIP Detective installation (for exampling using CUCM reporting), jump down to the section "Existing installation of VoIP Detective".  If you are new to VoIP Detective, continue on.


First, we will need to deploy the VoIP Detective virtual machine using the instructions for your Hypervisor.  Pick your Hypervisor below, and follow those setup instructions, then return back here.


Once we have VoIP Detective deployed, we can continue to configure it for Webex Calling.

  1. Power on the virtual machine.
  2. Type the IP Address (or hostname if you choose) of VoIP Detective into your browser.
  3. Read the EULA and hit "Accept" at the bottom. 
  4. Enter either the IP address or hostname that you will use for VoIP Detective into the Site URL filed.  This can be either http:// or https://
  5. Enter the admin email.  This address will be associated with the "admin" account, and will receive system status messages.
  6. Enter your License Key.  
  7. The system will attempt to verify internet connectivity. 
  8. Click on "Activate Online License".  Please note that if you are a PRO user, internet access is not required.
  9. Choose the reporting package you'd like to activate.  In this example, we'll enable Webex reporting
  10. Click on the link to go to Webex reporting
  11. You'll be prompted to login.  The default username is admin, and password is voip
  12. Once logged in, click on the down arrow next to Administration, and choose Configuration
  13. At this point, please continue with step 1 of the instructions below.



Existing installation of VoIP Detective

Once we have the VoIP Detective virtual machine deployed, and the VoIP Detective service app authorized in Webex, we can move on to configuring VoIP Detective to use Webex.


1. Inside of VoIP Detective, go to Administration -> Configuration and scroll down to the "Webex" section.  Verify that Webex is enabled.  If not enabled, change that value and reload the page.  Don't forget that you must go to Administration -> Configuration again to reopen the page in order to see these changes.



2. After reloading the Configuration page, you should be able to enter your Webe Org ID, as well as choose your Webex region


3. At this point, VoIP Detective support will assist you with the final configuration.  Make sure you opened the support ticket in step 6 above.


Once support is finished, your Webex calls should now begin importing, once every 60 minutes (5 minutes for the PRO version).  You can see how many calls are imported by going to Administration -> Logs and looking at the Webex log.


Manually importing 48 hours worth of Webex calls.

Webex allows for up to 48 hours of calls to be imported - This is great for jump starting a new installation.  To force a one time manual import, please go to Administration -> Troubleshooting and scroll down to the Webex section, and click on the button to Manually synchronize Webex calls



How often does VoIP Detective import Webex records

In order to remain compliant with the Webex API, and to ensure the best system operation, VoIP Detective processes Webex calls following these rules:


VoIP Detective Free

  • Every 60 minutes VoIP Detective will poll the Webex API for new calls.
  • There is a 5 minute delay before Cisco makes a call available to the API.

VoIP Detective PRO

  • Every 5 minutes VoIP Detective will poll the Webex API for new calls.
  • There is a 5 minute delay before Cisco makes a call available to the API.