Troubleshooting

Fixing issues with your VoIP Detective installation

"Associated Users" in call reports
Several VoIP Detective reports, including the inbound call report, and the admin report will show the user which answered a call to a shared line or hunt gr...
Mon, 5 Jul, 2021 at 9:34 PM
Call reports do not show calls answered as part of a hunt group
Take this scenario : Tom is part of the Sales hunt group, and spends his day answering calls coming into the main sales number (hunt pilot).  He also takes ...
Wed, 20 May, 2020 at 4:50 PM
Connect failed: Connection Refused
If you visit your VoIP Detective appliance's website and see the following message Connect failed: Connection Refused There is likely a problem...
Fri, 8 Apr, 2022 at 10:01 AM
Error in logs : No route to host
When looking through the VoIP Detective logs (Administration -> Logs) you may see the error "No route to host", presented as so: This ...
Mon, 16 Mar, 2020 at 7:54 AM
LDAP support
What is LDAP support as it pertains to VoIP Detective?   VoIP Detective comes out of the box with internal user management system.  This means that you can...
Thu, 1 Dec, 2022 at 7:59 AM
Licensing issues
Are you having trouble licensing VoIP Detective?  Don't worry, we're here to help! The best place to start when there is a licensing issue is ...
Mon, 2 May, 2022 at 10:32 AM
No call records showing in a new installation
If you've already installed VoIP Detective, but don't see any call records, there are a couple of things that we should verify: Go to Administra...
Mon, 27 Jun, 2022 at 6:19 AM
Time synchronization
Should the time on VoIP Detective appear to be off (the current time is shown on the "Your Account" page), you can correct this by syncing it with...
Tue, 14 Apr, 2020 at 9:34 AM