Troubleshooting (4)

Are you having trouble licensing VoIP Detective?  Don't worry, we're here to help! The best place to start when there is a licensing issue is to go to Administration -> Licensing, and press "verify license".  Th...

When looking through the VoIP Detective logs (Administration -> Logs) you may see the error "No route to host", presented as so: This means there is something preventing VoIP Detective from reaching the network or ...

If you visit your VoIP Detective appliance's website and see the following message Connect failed: Connection Refused There is likely a problem starting the database service on your VoIP Detective appliance.  We often see th...

If you've already installed VoIP Detective, but don't see any call records, there are a couple of things that we should verify: Go to Administration ->System Status. The "Last time a record was received from each CUCM&...