Troubleshooting (3)

Overview VoIP Detective can be licensed two ways: Online — the appliance activates itself over the internet. Use this unless your network blocks outbound access. Offline — for appliances with no internet access. Requires VoIP Detect...

When looking through the VoIP Detective logs (Administration -> Logs) you may see the error "No route to host", presented as so: This means there is something preventing VoIP Detective from reaching the network or ...

If you visit your VoIP Detective appliance's website and see the following message Connect failed: Connection Refused There is likely a problem starting the database service on your VoIP Detective appliance.  We often see th...