Overview of VoIP Detective

What Is VoIP Detective?

VoIP Detective is a call reporting and analytics platform. It takes the call records your phone system already produces and turns them into searchable reports, dashboards, and scheduled exports – so you can answer questions like who called whom, when, for how long, and with what call quality. It installs as a self-contained virtual appliance and runs entirely inside your own environment, so your call data never leaves your organization.

▶ Watch: VoIP Detective Call Reporting – Introduction

A short introduction to VoIP Detective and what it can do for users of Cisco UCM, CUBE, Webex Calling, and Microsoft Teams.

Who It’s For

VoIP Detective is a call reporting platform for Cisco CallManager (CUCM), CUBE, Webex Calling, and Microsoft Teams. It brings the call activity from every platform you connect into one web interface. Once an administrator grants someone access, they run their own reports – no IT request required:

End users register for their own account and pull reports on calls to and from their own extension.
Managers run reports on the team assigned to them – the whole team at once or any individual – and can have them emailed on a schedule.
Administrators search every call system-wide and see technical detail such as gateways, devices, and call quality for troubleshooting.

Reports can be viewed on screen, scheduled to arrive by email, and exported.

Supported Platforms

A single VoIP Detective appliance can report on any combination of:

Cisco Unified Communications Manager (CUCM)
Cisco Unified Border Element (CUBE) – including calls that never reach Call Manager.
Webex Calling
Microsoft Teams

Everything needed to run it is included in the appliance – Alma Linux, a MariaDB database, and the web interface – so there is nothing to install on other servers.

How It Works

Deploy the VoIP Detective virtual machine into your VMware, Hyper-V, Nutanix, Proxmox, or Linux KVM environment.
Connect one or more platforms – Cisco systems push their call records to VoIP Detective, while Webex Calling and Microsoft Teams are pulled from their cloud APIs.
Call activity is collected automatically – every hour on the free edition, and every minute on VoIP Detective PRO – and stored in the appliance’s local database.
Run reports from any web browser. There is no client software to install.

All data collected by your VoIP Detective VM stays only in your possession. No call data is ever transmitted to VoIP Detective’s servers. For full details on privacy and the limited outbound connections the appliance makes, see the Data Privacy and Connectivity article.

Pricing

VoIP Detective comes in two editions. The free Lite edition never expires, and moving to Pro is as simple as installing a license key – there is no reinstall.

	Lite	Pro
Price	Free (one-time)	$1,499 per year
Platforms	CUCM, Webex Calling, Microsoft Teams	Everything in Lite, plus CUBE analytics
Data retention	7 days (older data is overwritten)	Millions of records, no time limit
Import frequency	Every hour	Every minute
Pro extras	–	Emergency-call alerts, scheduled reports, GDPR digit masking, UCCX wallboard, support & maintenance

There is no limit on the number of phones, users, managers, or administrators in either edition. For the current price and full feature comparison, see the VoIP Detective pricing page.

Get Started

Download the free Lite virtual machine from the Install VoIP Detective page (https://www.voipdetective.com/install-voip-detective-now/).
Deploy it to your hypervisor and connect your phone system – see System Requirements for specs and ports.
Review Data Privacy and Connectivity to understand outbound connections and security options.
To upgrade to Pro, install a Pro license key – pricing and sign-up are on the pricing page. No reinstall is required.