Microsoft Teams call reporting - Inbound Call Search

The Inbound Search lists the Microsoft Teams calls that a user, number, or resource account received during a chosen time period. For each call you can see who called, when, how long it lasted, whether it was answered, and what type of call it was. It is the report to reach for when you want to focus on the calls coming in to a single person or number.

Who Can Use This Report

What you can search depends on your role:

Role	What they can search
Administrator / Global Manager	Any user, number, or pattern. A Search Criteria dropdown (Contains, Begins With, Ends With, Is Exactly) controls how the entry is matched.
Manager	A drop-down list of the team members assigned to them, plus their own number.
Standard user	Their own number only – pre-selected and locked.

Performing an Inbound Search

Click Microsoft Teams Calls on the menu bar.
Select the Inbound heading to expand that section.
Choose who to search for, and set any display options or filters you would like.
Select the time period for the search.
Press the Search button.

The Search Form

Who to Search For

Administrators and Global Managers type a number or name into the search box and choose how it should be matched with the Search Criteria dropdown:

Search Criteria	Behavior
Contains	Matches any number or name that includes the text anywhere.
Begins With	Matches entries that start with the text.
Ends With	Matches entries that end with the text.
Is Exactly (default)	Matches only the exact value entered.

Managers select a team member from a drop-down list; standard users see only their own number.

Display On Results Page

These checkboxes add or remove columns and badges. They change how the report looks – they do not filter the data.

Option	Description	Default
Call ID	Show the unique Microsoft Teams call identifier (useful for cross-referencing with Microsoft).	Off
Callee	Show the party that received the call (the team member being searched).	On
Caller	Show the party that placed the call.	On
Organizer Name	For group calls and meetings, show the name of the organizer.	Off
Organizer PSTN Number	For group calls and meetings, show the organizer’s phone number where available.	Off
Release Time	Show the time the call ended (disconnected).	Off
Type	Show the call type – for example peer-to-peer or group call.	On
Voicemail Indicator	Show a badge on calls that reached voicemail.	On

Call Details

An additional detail can be shown for each call:

Option	Description
Hold Times	Show the hold periods that occurred during each call, so you can see when and for how long a caller was placed on hold.

Call Type Filters

These checkboxes decide which kinds of Teams calls are included in the results:

Filter	Description	Default
Internal calls	Calls from another user inside your organization (Teams-to-Teams).	On
External calls	Federated calls from Teams users in other organizations.	On
PSTN calls	Calls arriving from the public telephone network through Teams Phone.	On
System devices	Calls involving non-user accounts such as auto attendants and call queues.	Off
Voicemail calls	Calls that reached the member’s voicemail.	On

Duration Filters

Two optional fields restrict results by call length: Duration Greater Than and Duration Less Than, both entered in seconds. For example, set Duration Greater Than to 60 to show only calls that lasted at least a minute. Leave them blank to include calls of any length.

Results Per Page

A drop-down sets how many calls appear on each page: 25, 50, 100, 250, or 500.

Date Range

Custom dates: Click the calendar icon to choose a start and end date and time. If left blank, the search defaults to today.

Predefined dates: Choose a preset range such as Today, Yesterday, or Last 7 Days.

Free License Limit: On a free license, the start date is capped at 7 days in the past. Older dates are automatically adjusted forward.

Once your time frame is set, click Search.

Understanding the Results

Inbound Calls Chart

A collapsible chart at the top plots the number of inbound calls over time, with the total inbound count shown alongside it. It gives you a quick read on busy and quiet periods before you scroll the table.

Results Table

The following columns can appear, depending on the display options you selected:

Column	Description
#	A sequential row number.
Call ID	The Microsoft Teams call identifier. Shown only if enabled.
Organizer Name / PSTN Number	The organizer of a group call or meeting. Shown only if enabled.
Caller	The party that placed the call.
Callee	The team member that received the call.
Time of Call	When the call started, in your configured time zone.
Release Time	When the call ended. Shown only if enabled.
Duration	How long the call lasted.
Type	The call type, such as peer-to-peer or group call. Shown only if enabled.
Answered / Unanswered	Whether the call was answered or not.

Call Indicators

Small badges beside a call mark its nature at a glance – External (a federated party in another organization), PSTN (a call over the public phone network), and Voicemail (a call that reached voicemail). You control which badges appear from the display options.

Hold Periods

When Hold Times is enabled, each call can be expanded to reveal its hold periods – the points during the call when the caller was placed on hold, and for how long. Calls with no holds show a brief “no hold periods” note.

Pagination

Results are split across pages based on your Results Per Page setting, with navigation links above and below the table.

Exporting Results

Export buttons appear with the results. The export contains the same columns you chose to display on screen.

Format	Best For	Row Limit
PDF	Printing and sharing.	500 rows
XLSX	Analysis in Excel or Google Sheets.	100,000 (PRO) / 1,000 (Free)
CSV	Importing into other tools.	100,000 (PRO) / 1,000 (Free)

PRO: PRO users can schedule an Inbound Search to be generated and emailed automatically on a recurring basis.

Free and PRO Features

VoIP Detective Free includes	VoIP Detective PRO adds
Inbound call search with display options and call-type filters Calls-over-time chart CSV export (up to 1,000 rows) Date range up to 7 days	Unlimited date range PDF and XLSX export (up to 100,000 rows) Scheduled email reports