The Inbound Search lists the Webex Calling calls that a user, extension, or phone number received during a chosen time period. Alongside the calling and called numbers, time, and duration, you can show Webex-specific details such as the answer indicator, ring duration, redirect reason, redirecting number, and location – making it the go-to report for understanding how calls are reaching a person and whether they are being answered.
Who Can Use This Report
What you can search depends on your role:
Role | What they can search |
Administrator / Global Manager | Any user, number, or pattern. A Search Criteria dropdown (Contains, Begins With, Ends With, Is Exactly) controls how the entry is matched. |
Manager | A drop-down list of the team members assigned to them, plus their own number. |
Standard user | Their own number only – pre-selected and locked. |
Performing an Inbound Search
- Click Webex Calls on the menu bar.
- Select the Inbound heading to expand that section.
- Choose who to search for, and set any display options or filters you would like.
- Select the time period for the search.
- Press the Search button.
The Search Form
Who to Search For
Administrators and Global Managers type a number or name into the search box and choose how it should be matched with the Search Criteria dropdown:
Search Criteria | Behavior |
Contains | Matches any number or name that includes the text anywhere. |
Begins With | Matches entries that start with the text. |
Ends With | Matches entries that end with the text. |
Is Exactly (default) | Matches only the exact value entered. |
Managers select a team member from a drop-down list; standard users see only their own number.
Display On Results Page
These checkboxes add or remove columns. They change how the report looks – they do not filter the data. All are shown by default.
Option | Description |
Answer Indicator | Whether the call was answered, including “Yes – Post Redirection” when it was answered only after being redirected. |
Display Name [PRO] | Show the Webex user’s name alongside the number. |
Location | The Webex location (site/office) associated with the call. |
Release Time | The time the call ended (disconnected). |
Ring Duration | How long the call rang before it was answered or abandoned. |
Redirect Reason | Why the call was redirected – for example call forwarding, hunt group, or no answer. See the Redirect Reason Reference below. |
Redirecting Number | The number that last redirected the call. |
Username | The Webex username (email) associated with the call. |
Search Modifications
These checkboxes filter which inbound calls are included:
Filter | Description |
Internal Calls | Include calls that originated from another internal Webex user. Uncheck to show only calls arriving from outside your organization. |
Only Unanswered | Show only inbound calls that were not answered – useful for spotting missed calls. |
Zero Second Calls | Include calls with a 0-second duration (typically abandoned before they connected). |
Time-of-Day Filter (Start Hour / End Hour)
Optional Start Hour and End Hour dropdowns restrict results to calls that arrived within a specific window of the day – for example 8 to 17 for business hours. Leave them blank to include all hours.
Results Per Page
A drop-down sets how many calls appear on each page: 25, 50, 100, 250, or 500.
Date Range
Custom dates: Click the calendar icon to choose a start and end date and time. If left blank, the search defaults to today.
Predefined dates: Choose a preset range such as Today, Yesterday, or Last 7 Days.
Free License Limit: On a free license, the start date is capped at 7 days in the past. Older dates are automatically adjusted forward.
Once your time frame is set, click Search.
Understanding the Results
Call Activity Chart
A collapsible chart at the top plots two series over time: the number of inbound calls, and the total talk time in minutes. It automatically uses hourly intervals for a single-day search and daily intervals for a multi-day search, giving you a quick read on busy periods before you scroll the table.
Results Table
Each row is one inbound call. For an inbound call the Calling Number is the party that called, and the Called Number is the user you searched for.
Always shown: Calling Number, Called Number, Time of Call, and Duration.
The remaining columns appear only when their checkbox is enabled:
Column | Description |
Answer Indicator | Whether the call was answered (including post-redirection). |
Location | The Webex location associated with the call. |
Release Time | When the call ended. |
Ring Duration | Seconds the call rang before answer or abandonment. |
Redirect Reason | Why the call was redirected (see reference below). |
Redirecting Number | The number that last redirected the call. |
Username | The Webex username associated with the call. |
ℹ️ Tip: Combine the Answer Indicator and Redirect Reason columns with the “Only Unanswered” filter to see exactly which inbound calls were missed and why they were redirected.
Pagination
Results are split across pages based on your Results Per Page setting, with navigation links above and below the table.
Redirect Reason Reference
When the Redirect Reason column is shown, the following values may appear. They come directly from the Webex call data:
Value | Meaning |
Unconditional | Call Forward Always is active on the destination. |
NoAnswer | The party did not answer; the call followed call-forward/busy or voicemail rules. |
Deflection | The call was redirected mid-flow – for example a blind transfer, auto-attendant transfer, or call-center transfer. |
TimeOfDay | A time-of-day routing rule redirected the call. |
UserBusy | Do Not Disturb was on, or the user declined; the call followed busy/voicemail rules. |
FollowMe | Automated redirection to a personal service such as Simultaneous Ring, Sequential Ring, Office Anywhere, or Remote Office. |
CallQueue | The call was routed through a call queue to an agent. |
HuntGroup | The call was routed through a hunt group to a member. |
Unavailable | Sent to voicemail because the user has no registered app or device. |
Unknown / Unrecognized | The phone forwarded the call without a reason, or the reason could not be determined. |
Exporting Results
Export buttons appear with the results. The export contains the same columns you chose to display on screen.
Format | Best For | Row Limit |
Printing and sharing. | 500 rows | |
XLSX | Analysis in Excel or Google Sheets. | 100,000 (PRO) / 1,000 (Free) |
CSV | Importing into other tools. | 100,000 (PRO) / 1,000 (Free) |
PRO: PRO users can schedule an Inbound Search to be generated and emailed automatically on a recurring basis.
Free and PRO Features
VoIP Detective Free includes | VoIP Detective PRO adds |
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