The All Calls search provides a combined view of inbound and outbound calls for a single Webex extension, phone number, or – for administrators – a flexible pattern match across the entire Webex tenant. Results include call direction, calling and called numbers, time, duration, and optional Webex-specific fields such as answer indicator, location, ring duration, and redirect reason.

Overview

This is the most commonly used report for investigating individual call activity on Webex Calling. It answers: “What calls were made and received by this user, when, and for how long?”

Who Can Use This Report

The Search Form

The All Calls panel is one of several accordion sections on the main Webex Calls search page. Expand it to see the options below.

Display On Results Page

These checkboxes add or remove optional columns from the results table. They do not filter data.

Results Per Page

A dropdown lets you control how many rows appear on each page. Options: 25, 50, 100, 250, or 500.

Search Modifications

These checkboxes filter which calls are included in or excluded from the results.

Search Input

Administrators & Global Managers

Search Criteria dropdown – controls how your input matches against calling number, called number, redirecting number, and user number:

Number or Extension field – enter a Webex phone number, extension, or partial string depending on the criteria selected.

Managers

A dropdown lists your own extension plus all team members assigned to you. Select one to search.

Standard Users

Your own extension is pre-selected and locked.

Start Hour / End Hour Filter

Optional dropdowns restrict results to calls that originated within a specific hour window. Values are converted to UTC internally, so they respect your time zone. For example, set Start Hour to 8 and End Hour to 17 for business-hours analysis. Leave both blank to include all hours.

Date Range

Custom dates: Use the calendar pickers to choose a start and end date/time. If left blank, defaults to today (midnight to now).

Predefined dates: Select from the dropdown (Today, Yesterday, This Week, Last 7 Days, This Month, etc.).

Understanding the Results

Breadcrumb Bar

A breadcrumb trail at the top confirms the report context: Webex Calls → All Calls → date range → number of matching calls → current page. If the internal result limit (2,000,000 rows) is reached, a warning badge appears.

Call Activity Chart

When results span at least two time intervals, a collapsible line chart appears above the results table with two data series:

Total Calls (left axis) – the number of calls per interval.

Duration in Minutes (right axis) – combined talk time per interval.

The chart automatically switches between hourly intervals (for single-day searches) and daily intervals (for multi-day searches). A footer shows the grand total call count and the average call duration.

Results Table

The table is sortable – click any column header. Results are paginated based on your Results Per Page setting.

Standard Columns (Always Shown)

Optional Columns

These appear only when their corresponding checkbox is enabled on the search form:

Call Direction Icons

Redirect Reason Reference

When the Redirect Reason column is enabled, the following values may appear. These come directly from the Webex CDR data:

Exporting Results

Export buttons appear both above and below the results table. The export includes the same columns visible on screen.

Available Formats

Tailored & Scheduled Reports

PRO users can set up Tailored Reports that automatically generate exports on a recurring schedule and deliver them by email. Each scheduled run produces a data file along with an accompanying bar chart.

Free vs. PRO License

Tips & Frequently Asked Questions

How does the Internal Calls filter work on Webex?

When unchecked, VoIP Detective joins each call record against the Webex user directory. If both the calling and called numbers match known internal users, the call is excluded. This means the filter only works reliably when your Webex user directory is fully synchronized.

Why do I see 0-second calls?

A 0-second call means the call was initiated but never connected. For inbound calls, this is usually a ring-no-answer (the caller hung up). For outbound calls, it’s typically a misdial or an immediate hang-up. Use the Zero Second Calls checkbox on the search form to include or exclude them.

What does “Yes-PostRedirection” mean in the Answer Indicator?

It means the call was answered, but only after being redirected at least once. For example, a call that rang Extension A, was forwarded to Extension B, and was answered at Extension B would show “Yes-PostRedirection.”

Can I search by phone number instead of extension?

Yes. Administrators can enter any string in the search field, including full E.164 phone numbers (e.g., +15551234567). The search matches against the calledNumber, callingNumber, redirectingNumber, and userNumber fields in the Webex CDR.

How often is Webex call data updated?

VoIP Detective polls the Webex API every 60 minutes for new call records. Cisco makes call data available approximately 5 minutes after the call ends. So there is a typical delay of 5–65 minutes before a call appears in reports.

Can I change the time zone of the results?

Yes. All times are displayed in your session’s configured time zone. The underlying Webex CDR data is stored in UTC, and VoIP Detective converts it for display and export.