Tips and Tricks

Accessing backups
There are two type of backups within VoIP Detective.  Automatic backups are created by the system every night, and manual backups are created on demand thro...
Fri, 20 Nov, 2020 at 6:22 PM
Manually exporting call data from CUCM
Cisco Unified Communications Manager (CUCM) provides the ability to manually export calls using what they call CAR (CDR Analysis and Reporting).  You can us...
Thu, 23 Sep, 2021 at 5:43 PM
Manually importing & exporting files
Manually importing a single CDR file If you have a single CDR file, such as one produced when exporting from CUCM using CAR, this can be imported directly ...
Wed, 31 Aug, 2022 at 9:04 AM
Restarting CDR services on CUCM
It is not abnormal to see one or more CUCM nodes stop sending CDR and CMR files from CUCM to VoIP Detective.  The best way to isolate this when you see call...
Mon, 20 Sep, 2021 at 4:00 PM