The Inbound Call Search lists everything that came in to a Cisco Unified Communications Manager (CUCM) extension or number. For each call you can see who called, when the call was placed, when it was answered, how long it lasted, how long it took to answer, where it ended up, and – when phones are linked to users in CUCM – who answered. It is especially useful for hunt groups and shared lines, where you need to know which member actually picked up.

Who Can Use This Report

What you can search depends on your role:

Performing an Inbound Search

1. Click Track Calls on the menu bar.
2. Select the Inbound heading to expand that section.
3. Choose who to search for, and set any display options or filters you would like.
4. Select the time period for the search.
5. Press the Search button.

The Search Form

Who to Search For

Administrators and global managers type an extension or number into the search box and choose how it should be matched with the Search Criteria dropdown (Contains, Begins With, Ends With, or Is Exactly). Managers select an extension from a drop-down list; standard users see only their own number.

Display On Results Page

These checkboxes add optional columns to the results table:

Search Modifications

These checkboxes change which inbound calls are included:

Time-of-Day Filter (Start / End Hour)

Optional Start Hour and End Hour selectors restrict the report to a window within the day – for example 08:00–18:00 for business hours. Leave them blank to include all hours.

Results Per Page

A drop-down sets how many calls appear on each page: 25, 50, 100, 250, or 500.

Date Range

Custom dates: Click the calendar icon to choose a start and end date and time. If left blank, the search defaults to today.

Predefined dates: Choose a preset range such as Today, Yesterday, This Week, or Last 7 Days.

Once your time frame is set, click Search.

Understanding the Results

Call Activity Chart

A collapsible chart at the top plots the number of inbound calls and the total talk time in minutes over the period, switching between hourly and daily intervals depending on the date range. A footer shows the total call count and average duration.

Results Table

Each row is one inbound call. The standard columns are:

Any optional columns you enabled (Disconnect Time, Call Leg Answer Time, Final Mobile Called Party Number, UserID Calling, Display Name) appear alongside these.

“Answered By” and Associated Users

The Answered By column relies on each phone being linked to a CUCM end user. In CUCM, set the device’s Owner User ID (Device → Phone). Once that is in place, the call records sent to VoIP Detective include the user who answered, which is what lets this report show who picked up a call to a hunt group or shared line. See the “Associated Users in CUCM call reports” article for the full setup.

Pagination

Results are split across pages based on your Results Per Page setting, with navigation links above and below the table.

Exporting Results

Scroll to the bottom of the page and choose a format. The export contains even more detail than the on-screen table – including the original Called Number, Final Called Party Number, the answering UserID, the Hunt Pilot (when the call was answered through a hunt group), and the Last Redirecting Number.

A Note on Translation Patterns

Many phone systems use a translation pattern that converts the number a caller dials (for example 7572225555) into an internal number (for example 25555) before the call is processed. When that happens, the dialed external number never appears in the call records – VoIP Detective only ever sees the translated internal number. Search and report on the internal number (25555 in this example), not the external one.

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