Using VoIP Detective

Guides that apply to all phone systems

Admin Dashboard
The Admin Dashboard is the first page you see after logging in as an administrator. It provides an at-a-glance view of your VoIP environment’s health, activ...
Thu, 20 Nov, 2025 at 10:12 AM
Emergency Alerts
Overview The goal of VoIP Detective's emergency alerts is to have a range of numbers mapped to an email address, so for example, all extension that sta...
Wed, 5 Jul, 2023 at 9:28 AM
Scheduled Reports Administrator
Users of VoIP Detective PRO have the option to schedule reports to be emailed at per-determined intervals.   You'll decide the frequency, delivery time ...
Wed, 19 Nov, 2025 at 2:19 PM
User Administration
When logged in as an administrator, you will have access to the "User Management" section of VoIP Detective.  This will allow you to grant...
Tue, 3 Jun, 2025 at 4:20 PM
Accessing backups
There are two type of backups within VoIP Detective.  Automatic backups are created by the system every night, and manual backups are created on demand thro...
Fri, 20 Nov, 2020 at 6:22 PM
Using SFTP to access files (CDRs, backups, etc) on VoIP Detective
Overview VoIP Detective stores a number of files, including backups, and CDRs that have been received from CUCM or CUBE.  Should you like to view these ...
Wed, 1 Feb, 2023 at 8:57 AM
Direct Access to the VoIP Detective Database
VoIP Detective runs off of a MariaDB database, which accepts the same commands as MySQL.  Through the command line menu, you can create a user that can dire...
Mon, 11 Mar, 2024 at 8:35 AM