VoIP Detective supports Hyper-V servers, and this guide will help you get started with that process.  There are several versions of Hyper-V, but for this guide, we will be using a Hyper-V 2019 server that is remotely managed by a Windows 10 client.


  1. Request a free license key from this page if you haven't already.  If you have multiple copies of VoIP Detective, please request a new key for each installation.
  2. Download the Hyper-V specific installation files from VoIP Detective.com
  3. Open the installation zip file.  You'll see three folders inside of the zip:
  4. Extract the zip contents to a folder that is accessible by your Hyper-V Server
  5. Using the Hyper-V Manager, connect to your Hyper-V server
  6. Right click on your server and choose "Import Virtual Machine"
  7. Using the "Import Virtual Machine" wizard, select the extracted files
  8. On the "Select Virtual Machine" screen, choose VoIP Detective 
  9. Choose the Import Type.  In this example, I will copy the virtual machine and create a new unique ID
  10. I'll choose the defaults for where to store the virtual machine
  11. Choose the defaults for where to store the hard disks
  12. Choose Finish on the final screen.
  13. You will now see VoIP Detective listed as a Virtual machine.  Right click on the VoIP Detective VM, and choose "connect"
  14. Click on the "Start" button
  15. OPTIONAL : Once the virtual machine boots, you can configure a static IP address using this guide : Setting a Static IP Address for VoIP Detective
  16. If you plan on accessing VoIP Detective via a DNS address (instead of an IP address) then set a hostname in the VoIP Detective CLI.  Please see this article.
  17. Use your web browser to go to the address of VoIP Detective - you can find the IP of VoIP Detective inside of HyperV
  18. Step through the installer. This will provide the system with a minimum configuration, and get you up and running.



If you will be using CUCM with VoIP Detective:

  1. Point CDRs from your CUCM to VoIP Detective - Please go here to learn how to configure CDRs in CUCM : Enabling CDRs and CMRs in Cisco Call Manager
  2. Login to VoIP Detective's web interface as admin - The default username is 'admin' and the default password is 'voip'. Full list of default passwords can be found here : Default Passwords (and how to change them)


If you will be using Webex with VoIP Detective:

Use the following guide to finalize configuration of VoIP Detective's Webex Call Reporting : Webex Reporting


If you will be using Microsoft Teams with VoIP Detective:

Use the following guide to finalize configuration of VoIP Detective's MS Teams Call Reporting : Configuring VoIP Detective for Microsoft Teams Calling




*Important Note - VoIP Detective is not designed to be internet facing (accessible directly from the internet).  Please ensure that VoIP Detective is not reachable from the internet, or in your organization's DMZ.


If you have any questions, please click on the "New Support Ticket" button above.