Installation (21)

Video overview of the process: Default Password information can be found here Installation VoIP Detective is a prebuilt linux based appliance that is available as an OVA file. To install VoIP Detective, you'll want to fol...

VMware Workstation Player is a product that will allow you to install VoIP Detective on your existing Windows or Linux PC.  With Workstation Player, you can try out VoIP Detective without having to secure a server and install VMware'...

VoIP Detective supports Hyper-V servers, and this guide will help you get started with that process.  There are several versions of Hyper-V, but for this guide, we will be using a Hyper-V 2019 server that is remotely managed by a Window...

Installation on Linux KVM KVM (Kernel-based Virtual Machine) is a full virtualization solution for Linux on x86 hardware containing virtualization extensions (Intel VT or AMD-V). VoIP Detective supports installation on Linux KVM using ...

Default Password information can be found here Installation VoIP Detective is a prebuilt linux based appliance that is available as an qcow2 file. To install VoIP Detective, you'll want to follow this process: Obtain a license...

VoIP Detective supports installation on Proxmox, using local-lvm (thin provisioning). Virtual Machine requirements: 500GB of disk space (thin provisioning is supported) 16GB of memory 1 socket with 2 cores VoIP Detective F...

There are three users associated with VoIP Detective. admin- This is the default username used for the GUI (VoIP Detective installation through your browser) of VoIP Detective.  While logged in as admin, visit the "Your Accoun...

To assign a static IP address console into the virtual machine (or use an SSH client if you prefer). Default credentials can be found here. Console into the virtual machine (or use an SSH client if you prefer) and choose option 2 to c...

Using a DNS name is preferred to using an IP address in VoIP Detective.  This is primarily because licensing is tied to site URL, and using a DNS name guarantees that it will be unique.  If you use a DNS name for the "Site URL"...

VoIP Detective is capable of supporting https through the use of a SSL certificate.  This will require you generating a CSR from inside of VoIP Detective, and providing that CSR to a Certificate Authority, and finally installing the pro...

What is LDAP support as it pertains to VoIP Detective?   VoIP Detective comes out of the box with internal user management system.  This means that you can create users with a VoIP Detective specific username and password.  These crede...

Mail Configuration VoIP Detective requires an external email server in order to send reports, alerts, and administrator emails out.  To that end, VoIP Detective can use the following to send email: SMTP (including basic authenticatio...

VoIP Detective can be configured to sync with an NTP (network time protocol) server.  Maintaining an accurate time is essential for processing records accurately.  This guide can help you sync your virtual machine clock to an external ...

VoIP Detective automatically backs up your entire database every night at midnight. This includes all call records, user accounts, and configuration settings. By default, backups are stored locally on the VoIP Detective appliance. Wh...

VoIP Detective call reporting processes raw call records that are produced by Call Manager. These files are CDRs (Call Detail Records) and CMR (Call Management Records) and contain raw call information. After enabling the creation of th...

VoIP Detective has the ability to pull data from Call Manager (CUCM) and populate it in your VoIP Detective reports.  This feature allows us to replace extensions and phone numbers inside of VoIP Detective with the name of the person as...

Forwarding events to a remote syslog server Overview VoIP Detective can forward its internal event log to a remote syslog server. This lets your operations team see VoIP Detective events alongside other infrastructure logs in whatever...

VoIP Detective offers what is called a wallboard. Users of Cisco's UCCX (Unified Contact Center Express) are able to display real-time statistics about their contact center including calls answered, available agents, calls holding i...

Call reporting for users of CUBE The CUBE (Cisco Unified Border Element)  usually sits at the edge of your organization, being the first device that calls hit when they come in, and the last device they touch on the way out.  Because o...

Call reporting for Microsoft Teams Calling VoIP Detective is able to pull call records from Microsoft and store them locally.  This allows you to store as much data as your organization requires, on premise, and allow users to access t...

Call reporting for users of Webex Calling VoIP Detective can pull calls from the Webex API and store them locally.  This allows your organization to keep unlimited call reports, and search for trends, errors, employee performance and m...